If won’t load, update your browser, clear the cache, disable all the extensions and launch a new Incognito tab. Then go to Time Zone and select Set time zone automatically using current location. Go to Date & Time, and select Set date and time automatically. On Mac, click on your Apple menu, go to System Preferences, and select Date & Time. On Windows 10, go to Settings, select Time and Language and toggle on the two options that allow your computer to set the time and time zone automatically. The solution is to tweak your settings to automatically allow your computer to set your date and time settings. If your system time is outside of Dropbox’s SSL certificate expiration date, you won’t be able to access the platform. This is because your device needs to compare your system’s date to Dropbox’s SSL certificate. Your computer may fail to establish a stable connection to Dropbox due to incorrect time settings. Make sure to add to the list of approved websites. For specific step-by-step instructions, visit your antivirus and firewall support pages. If this method works for you, go to your antivirus and firewall settings and whitelist Dropbox. You can re-enable your security and privacy tools after you log in to Dropbox. Disable Your Antivirus, Firewall, and VPNĭisable your security software (antivirus and firewall), as well as privacy programs ( VPN or IP hiding software), and check if you can access Dropbox. So, if it’s not your browser, maybe it’s your antivirus or firewall. If the problem persists, this indicates there might be something else blocking the connection. To disable your extensions, click again on the menu, select Extensions (or More tools → Extensions), and manually toggle off all the extensions one by one.Īfter that, check for updates and install the newest browser version on your computer.
Then go to Clear browsing data and clear your cache and cookies. To clear your cache, click on your browser’s menu and select History. If Dropbox loads perfectly fine in Incognito Mode, clear your browser cache, disable your extensions and check the results. Your browser cache may sometimes interfere with the web pages you’re visiting. Dropbox supports the following browsers: Chrome, Firefox, Microsoft Edge, and Safari. If the problem persists, switch to a different browser. Check if you can access your Dropbox account in Incognito Mode. To launch a new browser tab, click on your browser’s menu and select New incognito window or private browsing. Try Incognito Mode or a Different BrowserĮnabling incognito mode or switching to a different browser may help you quickly work your way around this issue.
Before diving into any troubleshooting steps, check the Dropbox system status.
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